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Career Opportunity (Zona Centro Tijuana)

remuneración: Weekly $20,000 monthly
tipo de empleo: tiempo completo

Job Description

Do you have a passion for problem solving and providing world class customer service? Then we want to talk to you!

We are a fast growing, local Moving & Storage company.

Please, do not apply if you don't have at least 2 years of dispute resolution/problem solving experience.

Responsibilities and Expectations

The Resolution Specialist is responsible for responding to Customer inquiries and resolving complaints in a timely manner.

• Research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email and written correspondence (i.e. government, county, online review sites)
• Analyze complaints to determine root cause. Interact with customers to ensure the most appropriate resolution for both the Company and the customer.
• Handle escalated telephone calls from customer service team to ensure a positive outcome
• Ability to display empathy and deal with difficult customers
• Ensure customers are satisfied with the services offered by the company
• Properly document the account with necessary details and follow up information
• Work collaboratively with others on the Customer Service team, as well as internal departments to resolve customer complaints and escalate to management when necessary
• Respond to all business communications within time frames
• Required to meet or exceed productivity and quality standards set forth by the department
• Promote a positive overall customer experience with ALL customers and agents

Competencies

• Conflict Management
• Communication
• Customer Focus

Qualifications and Requirements

• 2 years customer resolution/problem solving experience required
• Proven ability to deal with difficult customers
• Demonstrates superior oral and written communication skills
• Proficiency in MS Office applications required
• Strong typing skills required
• Ability to manage competing priorities and responsibilities
• Ability to navigate through multiple computer applications simultaneously
• Excellent organization and follow-up skills

Location: Av. Negrete 1251, Zona Centro Tijuana (between 6ta and 7ma in front of La Mini Ferre and four buildings down from Su Carne)
  • Solo empresas. Si eres un intermediario, por favor, no contactes al anunciante.
  • NO contactarnos por servicios u ofertas no solicitados

ID publicación: 6930791275

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