remuneración: Weekly $20,000 monthly tipo de empleo: tiempo completo
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Do you have a passion for problem solving and providing world class customer service? Then we want to talk to you!
We are a fast growing, local Moving & Storage company.
Please, do not apply if you don't have at least 2 years of dispute resolution/problem solving experience.
Responsibilities and Expectations
The Resolution Specialist is responsible for responding to Customer inquiries and resolving complaints in a timely manner.
• Research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email and written correspondence (i.e. government, county, online review sites)
• Analyze complaints to determine root cause. Interact with customers to ensure the most appropriate resolution for both the Company and the customer.
• Handle escalated telephone calls from customer service team to ensure a positive outcome
• Ability to display empathy and deal with difficult customers
• Ensure customers are satisfied with the services offered by the company
• Properly document the account with necessary details and follow up information
• Work collaboratively with others on the Customer Service team, as well as internal departments to resolve customer complaints and escalate to management when necessary
• Respond to all business communications within time frames
• Required to meet or exceed productivity and quality standards set forth by the department
• Promote a positive overall customer experience with ALL customers and agents
• Conflict Management
• Customer Focus
Qualifications and Requirements
• 2 years customer resolution/problem solving experience required
• Proven ability to deal with difficult customers
• Demonstrates superior oral and written communication skills
• Proficiency in MS Office applications required
• Strong typing skills required
• Ability to manage competing priorities and responsibilities
• Ability to navigate through multiple computer applications simultaneously
• Excellent organization and follow-up skills
Location: Av. Negrete 1251, Zona Centro Tijuana (between 6ta and 7ma in front of La Mini Ferre and four buildings down from Su Carne)
Solo empresas. Si eres un intermediario, por favor, no contactes al anunciante.
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